Accurate checkout matters.
Customers are responsible for entering accurate order, contact, billing, and delivery information before completing checkout.
Solenne Legal Standard
Terms of Service
These Terms of Service explain the conditions that apply when customers browse Solenne, place orders, use our website, contact customer support, subscribe to emails, or interact with our services.
Free shipping is included.
Solenne offers free shipping on all products, with a delivery window of 3–5 calendar days.
Support after delivery.
Solenne offers free returns and exchanges within 30 days, subject to return and exchange guidance.
Eligible offers apply automatically.
Email subscribers may receive 15% sitewide automatically, while selected promotional products may receive 20% automatically.
Acceptance of Terms
By accessing the Solenne website, browsing our products, subscribing to emails, contacting customer support, or placing an order, you agree to follow these Terms of Service and any policies referenced on the website.
If you do not agree with these terms, you should not use the website or place an order through Solenne.
Use of the Website
Customers agree to use the Solenne website for lawful shopping and informational purposes only. You may not use the site in a way that disrupts store operations, damages the website, interferes with checkout, attempts unauthorized access, or violates applicable rules.
Product Information
Solenne aims to present product information, images, descriptions, prices, offers, and availability clearly. However, product details may be updated, corrected, changed, or removed when necessary.
Colors, textures, proportions, and product appearance may vary slightly depending on screen settings, photography, lighting, and device display.
Customer Information
Customers are responsible for providing accurate information during checkout and support communication. This may include name, email, phone number, billing details, shipping address, and order information.
Solenne may use this information to process orders, support delivery, provide customer service, manage returns and exchanges, and maintain store operations.
Order, payment, and promotional terms.
Solenne’s store policies are designed to support a premium, clear, and customer-friendly shopping experience.
Orders & Payment
When you place an order, you agree that the information provided is accurate and that you are authorized to use the selected payment method. Orders may be reviewed, declined, corrected, or canceled where necessary.
Prices & Availability
Product prices, availability, offers, and promotional details may change without notice. Solenne may correct pricing, product, or checkout errors when discovered.
Automatic Discounts
After successful email subscription, customers receive an automatic 15% sitewide discount. Selected promotional products may receive an automatic 20% discount. No discount code is required when eligibility applies.
Store Operations
Shipping, delivery, returns, and exchanges.
Solenne provides free shipping on all products. Orders are delivered within 3–5 calendar days. Customers may request free returns and exchanges within 30 days, and customer support is available 24/7 for assistance.
Customers should review order details carefully before purchase and contact Solenne as soon as possible if an order, shipping, delivery, return, or exchange issue requires attention.
3–5 calendar days.
Delivery timing may depend on operational conditions, customer address accuracy, order processing, and carrier movement.
30-day support window.
Return and exchange requests should be made within 30 days and should follow customer support guidance.
Keep your details accurate.
If account or order details are incorrect, customers should contact Solenne quickly so support can provide appropriate assistance.
Do not misuse the website.
Customers may not attempt to damage, overload, copy, exploit, reverse engineer, scrape, or interfere with the website or store systems.
Brand materials are protected.
Solenne’s website design, text, visuals, brand presentation, and store content may not be copied, republished, or misused without permission.
Terms may change.
Solenne may update these Terms of Service when needed to reflect store operations, legal needs, website changes, or customer service improvements.
Limitation of Liability
To the fullest extent permitted by applicable law, Solenne is not responsible for indirect, incidental, special, consequential, or punitive damages that may result from website use, product use, delayed access, technical issues, or reliance on website content.
Third-Party Services
Solenne may use third-party services for payment processing, shipping, analytics, email communication, website functionality, and customer support. These services may have their own terms, privacy practices, and operational limitations.
Communications
By providing contact information, customers agree that Solenne may communicate about orders, delivery, support, returns, exchanges, service updates, and promotional messages where applicable.
Email subscription benefits may require successful subscription. Customers may manage communication preferences where available.
Governing Use
Solenne operates as a U.S.-based website, and all website content is presented in English only. Customers using the website are responsible for understanding the information presented before placing an order.
Termination or Restriction
Solenne may restrict access, refuse service, cancel orders, or limit website use if activity appears fraudulent, abusive, unlawful, harmful to store operations, or inconsistent with these terms.
Entire Agreement
These Terms of Service, together with other policies posted on the Solenne website, represent the applicable agreement between Solenne and customers regarding use of the website and store services.
Questions About These Terms
Contact Solenne customer support anytime.
For questions about these Terms of Service, orders, delivery, returns, exchanges, privacy, or customer care, Solenne support is available 24/7.
- StoreSolenne
- EmailSupport@solenne.lat
- Phone+1 (754) 239-4846
- Address976 Tramells Trl, Kissimmee, FL 34744, United States
- SupportAvailable 24/7
Clear terms for a refined Solenne experience.
Solenne combines elegant women’s shoes, free shipping on all products, 3–5 calendar day delivery, automatic eligible discounts, 30-day free returns and exchanges, and 24/7 customer support.