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Solenne Client Care
Returns & Exchanges
A refined guide to returning or exchanging Solenne women’s shoes. Our policy is simple: customers can request free returns and exchanges within 30 days, with support available anytime.
Window
30 Days
Cost
Free
Support
24/7
Policy Overview
A clear, customer-first return experience.
Solenne is built around polished everyday confidence. If an order does not feel right, customers may request a free return or exchange within 30 days. The process is designed to be straightforward, organized, and supported by our customer care team.
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1
Start within 30 days.
Return and exchange requests should be made within 30 days of receiving the order.
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2
Contact customer support.
Reach Solenne at Support@solenne.lat or +1 (754) 239-4846 for return or exchange guidance.
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3
Keep the process clean.
Provide your order details, explain the issue, and wait for support instructions before sending anything back.
How the return process works.
Solenne keeps the return flow structured and easy to follow, so customers understand what to prepare and how to request help.
Contact support.
Reach Solenne customer care and include your order email, order number if available, and the reason for the request.
Follow instructions.
Wait for return or exchange guidance before sending your item back, so the request is handled correctly.
Resolution.
Once the request is reviewed and completed, Solenne will support the appropriate return or exchange outcome.
Order details
Include the name used at checkout, order email, order number if available, and the item you want to return or exchange.
Reason for request
Tell us whether you need a return or exchange and briefly explain the reason, such as fit, size preference, comfort, or product concern.
Timing
Requests should be made within Solenne’s 30-day return and exchange window. Contact support as early as possible for the best assistance.
Support confirmation
Wait for Solenne customer care instructions before returning an item. This helps ensure the request is reviewed and handled correctly.
Exchanges
Need another size or style?
Solenne exchanges are designed for customers who want the right fit, comfort, and finish. If your shoes are not the right match, contact support within 30 days and our team will guide you through the next steps based on availability and request details.
Choose with confidence.
If you are unsure about sizing or fit after delivery, support can help guide your exchange request.
Exchanges depend on stock.
Exchange options may depend on item availability at the time your request is reviewed.
Support Checklist
What to include in your message.
To help Solenne respond quickly, send a clear message with the most important details from your order.
01
Your order email and name.
02
Order number, if available.
03
The product you want to return or exchange.
04
A short explanation of the issue.
Free returns. Easy exchanges. Support anytime.
Solenne provides free returns and exchanges within 30 days, 24/7 customer support, free shipping on all products, and delivery within 3–5 calendar days.