Free returns within 30 days.
Customers may request free returns within 30 days. Refund eligibility is reviewed after the request is submitted and handled by customer support.
Solenne Refund Standard
Refund Policy
This Refund Policy explains how Solenne handles refund-related requests for eligible returns, exchanges, order concerns, and customer support cases. Solenne offers free returns and exchanges within 30 days, supported by 24/7 customer care.
Window
30 Days
Returns
Free
Support
24/7
Exchanges are also free.
Customers who prefer another size or eligible alternative may request a free exchange within the 30-day window, subject to availability.
Support must guide the return.
Customers should contact Solenne before returning any item. This helps ensure the request is reviewed and processed correctly.
Order details are required.
Include your order email, order number if available, product details, and the reason for the refund, return, or exchange request.
How a refund request moves through Solenne.
A structured process keeps every refund-related request clear, traceable, and easier for customer support to review.
Contact support.
Reach Solenne at Support@solenne.lat or +1 (754) 239-4846 within the 30-day return and exchange window.
Share order details.
Include your order email, order number if available, item name, and a short explanation of the issue.
Follow instructions.
Wait for Solenne’s return or exchange guidance before sending back any product.
Review and resolution.
Once the eligible request is reviewed, Solenne will support the appropriate refund, return, or exchange resolution.
30-day window
Refund-related requests should be submitted within 30 days. This window also applies to Solenne’s free returns and exchanges.
Support approval
Customers should not send items back before receiving support instructions. Solenne must be able to identify and review the request properly.
Order verification
Solenne may need the customer name, order email, order number, item details, and request reason before reviewing a refund case.
Return review
Refunds connected to returned items may require review of the returned product and request details before the final resolution is completed.
Refund Review
Refunds are handled after the request is checked.
Solenne reviews refund-related requests carefully to confirm the order, understand the concern, and guide the customer toward the correct resolution. Depending on the case, the resolution may involve a refund, return, exchange, or additional support guidance.
If the concern relates to sizing, comfort, product choice, or style preference, an exchange may be the best solution. If the concern requires a refund review, customer support will explain the next steps.
Timing may vary after approval.
Once a refund is approved, the final posting time may depend on the payment provider, bank, or checkout method used.
Refunds reflect eligible order values.
If an automatic discount applied to the order, refund review may consider the actual amount paid after eligible discounts.
Shipping is free on all products.
Solenne provides free shipping on every product, with order delivery within 3–5 calendar days.
Discounts apply automatically.
Email subscribers receive an automatic 15% sitewide discount. Selected promotional products may receive an automatic 20% discount.
Availability may affect options.
Exchange options may depend on available product sizes, styles, and stock at the time the request is reviewed.
Help is available anytime.
Solenne provides 24/7 customer support for refund, return, exchange, shipping, and order questions.
Refund Questions
Contact Solenne before sending anything back.
For refund, return, exchange, order, or delivery questions, customers should contact Solenne support first so the request can be reviewed and guided properly.
- StoreSolenne
- EmailSupport@solenne.lat
- Phone+1 (754) 239-4846
- Address976 Tramells Trl, Kissimmee, FL 34744, United States
- SupportAvailable 24/7
A refund policy designed around clarity and confidence.
Solenne supports customers with free shipping on all products, 3–5 calendar day delivery, free returns and exchanges within 30 days, automatic eligible discounts, and 24/7 customer care.