Privacy, handled with clarity and care.

Solenne uses personal information to operate the store, process and fulfill orders, provide customer service, confirm purchases, manage shipping, support returns and exchanges, prevent fraud, improve website performance, and communicate with customers.

We may also use information to send service notices, respond to inquiries, personalize the shopping experience, measure site performance, improve product presentation, and deliver marketing communications where permitted by law and customer preference.

Payment information is processed through Shopify and payment service providers. Solenne uses payment-related information to confirm transactions, verify purchases, prevent fraud, issue refunds when applicable, and support order records.

Solenne does not require customers to send payment details by email or social media message. Customers should only complete payment through the official checkout experience.

Solenne may use cookies, pixels, tags, analytics tools, and similar technologies to keep the website functional, remember preferences, support checkout, understand site performance, detect technical issues, and improve the shopping experience.

Customers may manage cookies through browser settings. Blocking certain cookies may affect checkout, account access, cart behavior, personalization, or other store features.

When customers subscribe to Solenne emails, we may use the provided email address to send promotional updates, product announcements, store news, and information about offers. After successful email subscription, customers receive an automatic 15% sitewide discount that is not limited to the first order and requires no discount code.

Customers may unsubscribe from marketing communications using the unsubscribe option in email messages or by contacting Solenne support.

Solenne may share information with trusted service providers that help operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, analytics services, marketing platforms, fraud prevention tools, customer support providers, and technology vendors.

These providers are used to perform business functions such as checkout, payment processing, delivery, customer communication, website hosting, analytics, and store security.

Solenne may use or disclose information when needed to comply with applicable law, respond to lawful requests, enforce store policies, protect rights and safety, prevent fraud, investigate suspicious activity, resolve disputes, or maintain the security of the website and services.

Solenne uses reasonable administrative, technical, and organizational measures designed to help protect customer information. No online system can be guaranteed completely secure, but we work to maintain a careful and reliable store environment.

We retain information for as long as reasonably necessary to provide services, complete orders, maintain business records, support returns and exchanges, resolve disputes, comply with legal obligations, and improve store operations.

Solenne is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If a parent or guardian believes that a child has provided personal information, they may contact Solenne for assistance.

Depending on location and applicable law, customers may have rights to request access, correction, deletion, portability, restriction, objection, or information about certain privacy practices.

Privacy requests may be sent to Support@solenne.lat. Solenne may need to verify the request before responding or taking action.

Solenne may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or store operations. The effective date above indicates when this policy was last updated.