Solenne Accessibility Standard

Accessibility Statement

Solenne is committed to creating a refined, welcoming, and usable online shopping experience for customers. We aim to support accessibility across our website, product browsing, checkout experience, customer service, and policy information.

Purpose Inclusive Use
Support 24/7
Language English
01

Readable content

Solenne aims to use clear English content, balanced spacing, and structured page sections so information is easier to understand.

02

Responsive layouts

Our pages are designed to work across desktop, tablet, and mobile screen sizes while avoiding unnecessary horizontal overflow.

03

Support access

Customers who need help using the website, placing an order, or understanding a policy can contact Solenne support anytime.

04

Continuous improvement

Accessibility is reviewed as the website evolves, including updates to design, content, navigation, products, and customer care pages.

How Solenne supports a better browsing experience.

We aim to create pages that are organized, predictable, visually balanced, and easier to use across different devices and customer needs.

01

Clear page hierarchy

Headings, sections, and content areas are structured to help customers scan policy details and shopping information more easily.

02

Readable contrast

Solenne uses a restrained palette with strong text contrast against the main Porcelain Ivory background and dark editorial sections.

03

Motion awareness

Decorative motion is kept subtle, and reduced-motion preferences are respected where supported by the page design.

04

Customer assistance

Customers can reach Solenne support for help with orders, shipping, returns, exchanges, and accessibility-related concerns.

Navigation

Solenne aims to keep navigation, footer links, page titles, and customer support information organized so customers can locate key store information more efficiently.

Content

Policy pages are written in English with clear sections, direct wording, and structured reading flow to reduce confusion and avoid crowded information layouts.

Devices

Solenne pages are intended to display properly across common desktop, tablet, and mobile devices, with responsive spacing and adaptable content blocks.

Checkout support

Customers who need help with ordering, shipping details, returns, exchanges, discounts, or general website use may contact Solenne customer support.

Assistive technologies

Solenne works toward compatibility with common browsing and assistive technology behavior, while recognizing that experiences can vary by device, browser, and settings.

Accessibility Assistance

Need help using Solenne?

If you experience difficulty accessing any part of the Solenne website, understanding a page, completing a purchase, reading policy information, or contacting support through the available website experience, please reach out to us.

When contacting us, include a clear description of the issue, the page or feature involved, the device or browser being used if available, and the best way for us to respond.

Response Goal

We review accessibility feedback carefully.

Solenne uses customer feedback to identify issues, improve clarity, and support better access across the website experience.

Customer Care

Support is available 24/7.

Our team can assist with order questions, shipping, returns, exchanges, discount details, and accessibility-related concerns.

A polished shopping experience should also be approachable.

Solenne continues to support accessible customer care through clear English content, refined page structure, 24/7 support, free shipping on all products, 3–5 calendar day delivery, and free returns and exchanges within 30 days.