Solenne Client Care
Frequently Asked Questions
A refined guide to shopping with Solenne, created to answer the most important questions about orders, delivery, returns, discounts, sizing, customer support, and secure checkout.
Orders arrive in 3–5 calendar days.
Every product ships free.
Email subscribers receive 15% off sitewide.
Free returns and exchanges within 30 days.
Orders & Checkout
Essential answers about placing an order, payment safety, and order confirmation.
How do I know my order has been placed successfully?
After completing checkout, you should receive an order confirmation using the email address provided at purchase. This confirmation means your order has entered the Solenne processing flow.
Are payments on Solenne secure?
Yes. Solenne is designed to support a protected checkout experience, so customers can place orders with confidence through the available secure payment options shown at checkout.
Can I change my order after placing it?
If you need to update order details, contact Solenne support as soon as possible at Support@solenne.lat. Once an order has moved into fulfillment, changes may be limited.
Shipping & Delivery
What to expect after your Solenne order is confirmed.
Do you offer free shipping?
Yes. Solenne offers free shipping on all products, with no minimum purchase requirement.
How long does delivery take?
Solenne orders are delivered within 3–5 calendar days. Delivery timing may depend on order processing, location, and carrier movement.
Where does Solenne operate?
Solenne operates as a U.S.-based online store. Website content, customer communication, and page information are presented in English.
Discounts & Offers
A clear view of how Solenne savings are applied.
How does the 15% email subscription discount work?
After successfully subscribing via email, customers receive an automatic 15% sitewide discount. The discount is not limited to the first order and does not require a discount code.
Do selected promotional products receive a separate discount?
Yes. Selected promotional products receive an automatic 20% discount. No discount code is required for eligible promotional products.
Do I need to enter a code at checkout?
No. Solenne’s listed subscription and selected promotional discounts are automatic when the eligibility conditions are met.
Returns, Exchanges & Fit
Support for finding the right pair and resolving issues with confidence.
What is your return and exchange window?
Solenne offers free returns and exchanges within 30 days. This gives you time to review your order and request support if something is not right.
Can I exchange for another size or style?
Yes. Exchanges are available within the 30-day window, subject to product availability and return eligibility. Contact support for guidance before sending anything back.
How can I choose the right shoe size?
Review the product details carefully and consider your usual fit preferences. If you are between sizes or unsure about a style, contact Solenne support for help before ordering.
Customer Support
How to reach Solenne whenever you need assistance.
Is customer support available 24/7?
Yes. Solenne provides 24/7 customer support for order questions, delivery help, product guidance, and return or exchange support.
What is the best way to contact Solenne?
You can contact Solenne by email at Support@solenne.lat or by phone at +1 (754) 239-4846.
What information should I include when contacting support?
Include your name, order email, order number if available, and a clear description of what you need help with. This allows the support team to assist you faster.
Designed to make every step feel considered.
From refined women’s shoes to clear customer care, Solenne is built around confidence, comfort, and a polished shopping experience from start to finish.
Free shipping, fast delivery, 24/7 support, and 30-day free returns.